All Systems Operational
Fixed Line Networks ? Operational
Fixed Line Finland ? Operational
Fixed Line Sweden ? Operational
Fixed Line Denmark ? Operational
Fixed Line UK ? Operational
Fixed Line Netherlands Operational
Fixed Line Poland ? Operational
Fixed Line Other ? Operational
Mobile Networks ? Operational
Mobile Finland Telia ? Operational
Mobile Finland DNA ? Operational
Mobile Finland Elisa ? Operational
Mobile Sweden Telia ? Operational
Enreach Cloud ? Operational
Core services ? Operational
Voice Center ? Operational
API services ? Operational
Voice Portal ? Operational
Voice Analytics ? Operational
HelpDesk ? Operational
SIP Services ? Operational
Voice Monitor Operational
Microsoft Teams Operational
Skype for Business and Teams ? Operational
Hosted Skype for Business ? Operational
Skype for Business bridge services ? Operational
Office365 Voice services ? Operational
Clients Operational
Voice for Browser Operational
Voice for Salesforce Operational
Voice for Dynamics 365 Operational
Voice for Windows Operational
Voice for Android ? Operational
Sinch CC ? Operational
Datacenter Finland. ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 17, 2025

No incidents reported today.

Jan 16, 2025

No incidents reported.

Jan 15, 2025

No incidents reported.

Jan 14, 2025
Fixed Line Finland call quality problems
Resolved - This incident has been resolved.
Jan 14, 11:41 EET
Update - We are continuing to monitor for any further issues.
Jan 8, 11:08 EET
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 8, 08:34 EET
Update - Telia is experiencing ongoing network issues which affects Enreach services as well:

https://www.telia.fi/yrityksille/asiakastuki/viat-ja-hairiot/hairiotiedote?id=sabre_800471276&lang=fi
Jan 7, 15:16 EET
Update - Root cause has been identified.
Jan 7, 15:05 EET
Update - We are continuing to work on a fix for this issue.
Jan 7, 11:07 EET
Identified - We are encountering voice delay issues in part of phone calls on our PSTN operator connection. Problem is under investigation.
Jan 7, 10:56 EET
Monitoring - We have implemented improvements to D365 calls. The investigation is still on-going if bad quality is present in some calls. Please report any problem calls to Enreach Support.
Dec 10, 08:42 EET
Investigating - Dear Customer,

Enreach is investigating problem in Voice for Dynamics 365 phone calls. Some calls experience bad quality and delayed voice.

We'll update additional information as soon as we know more about the incident.
Dec 9, 11:54 EET
Jan 13, 2025

No incidents reported.

Jan 12, 2025

No incidents reported.

Jan 11, 2025

No incidents reported.

Jan 10, 2025
Cloud Core 2024.9.2 hotfix update.
Completed - The scheduled maintenance has been completed.
Jan 10, 00:00 EET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 22:00 EET
Scheduled - Update will not affect service availability.

This update is necessary to enable new features and to ensure the availability and security of the services.
Jan 9, 09:52 EET
Jan 9, 2025
Jan 8, 2025
Jan 7, 2025
Jan 6, 2025
Call traffic from Netherlands to Finland
Resolved - This incident has been resolved.
Jan 6, 19:03 EET
Investigating - Dear Customer,

Enreach has identified problem in part of telephony call traffic. Inbound calls from Netherlands to Finland are currently not working.

We'll update as soon as we have resolved the incident.
Jan 6, 17:28 EET
Jan 5, 2025

No incidents reported.

Jan 4, 2025

No incidents reported.

Jan 3, 2025
Cloud Core 2024.9.1 version update
Completed - The scheduled maintenance has been completed.
Jan 3, 00:00 EET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 2, 22:00 EET
Scheduled - We'll perform Cloud Core 2024.9.1 hotfix update.

Update will not affect service availability.

This update is necessary to enable new features and to ensure the availability and security of the services.
Jan 2, 09:49 EET
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