All Systems Operational
Fixed Line Networks ? Operational
Fixed Line Finland ? Operational
Fixed Line Sweden ? Operational
Fixed Line Denmark ? Operational
Fixed Line UK ? Operational
Fixed Line Netherlands Operational
Fixed Line Poland ? Operational
Fixed Line Other ? Operational
Mobile Networks ? Operational
Mobile Finland Telia ? Operational
Mobile Finland DNA ? Operational
Mobile Finland Elisa ? Operational
Mobile Sweden Telia ? Operational
Enreach Cloud ? Operational
Core services ? Operational
Voice Center ? Operational
API services ? Operational
Voice Portal ? Operational
Voice Analytics ? Operational
HelpDesk ? Operational
SIP Services ? Operational
Voice Monitor Operational
Microsoft Teams Operational
Skype for Business and Teams ? Operational
Hosted Skype for Business ? Operational
Skype for Business bridge services ? Operational
Office365 Voice services ? Operational
Clients Operational
Voice for Browser Operational
Voice for Salesforce Operational
Voice for Dynamics 365 Operational
Voice for Windows Operational
Sinch CC ? Operational
Datacenter Finland. ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Enreach HelpDesk maintenance Apr 22, 2024 01:00-01:30 EEST
We will be performing scheduled server maintenance in our data center. We expect service degradation (ticket / filters non visible) which will take around ~30 minutes.
Posted on Apr 15, 2024 - 14:59 EEST
Past Incidents
Apr 18, 2024

No incidents reported today.

Apr 17, 2024
Completed - The scheduled maintenance has been completed.
Apr 17, 20:25 EEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 20:00 EEST
Scheduled - We are implementing maintenance tasks on Voice Portal infrastructure. You may experience brief interruptions during the maintenance.
Apr 17, 13:18 EEST
Resolved - This incident has been resolved.
Apr 17, 15:01 EEST
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 17, 14:55 EEST
Investigating - Dear Customer,

Enreach is investigating possible issues in Voice Analytics Service. Some reports are currently missing the latest data. We'll update additional information as soon as we know more about the incident.

Apr 17, 09:31 EEST
Apr 16, 2024

No incidents reported.

Apr 15, 2024

No incidents reported.

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024
Resolved - This incident has been resolved.

Call routing malfunction was caused by configuration change done last nights maintenance window. This change has now been rolled back.

We apologize for the inconvenience caused by the incident.

Apr 12, 09:43 EEST
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 12, 09:22 EEST
Investigating - Dear Customer,

Enreach is investigating possible problem in part of DNA mobile telephony call traffic.

This incident causes degraded performance in DNA mobile calling. We are in contact with the operator to find out what is the reason for this incident.

We'll update additional information as soon as we know more about the incident.

Apr 12, 08:37 EEST
Apr 11, 2024
Completed - The scheduled maintenance has been completed.
Apr 11, 23:08 EEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 22:00 EEST
Scheduled - Dear customer,

We'll perform Cloud Core 2024.3.0 version update to environments; Silo02-Sedna & Silo03-Elisa.

During this maintenance there will be short (1-2 min) time when new incoming CC calls cannot be served. We will monitor the situation and make sure that normal functionality is restored after the maintenance.

This update is necessary to enable new features and to ensure the availability and security of the services.

Apr 8, 15:02 EEST
Apr 10, 2024

No incidents reported.

Apr 9, 2024

No incidents reported.

Apr 8, 2024

No incidents reported.

Apr 7, 2024

No incidents reported.

Apr 6, 2024

No incidents reported.

Apr 5, 2024

No incidents reported.

Apr 4, 2024
Completed - The scheduled maintenance has been completed.
Apr 4, 22:52 EEST
Scheduled - We'll perform Cloud Core 2024.3.0 version update to environments; Silo01-Theia & Silo04-Eris.

During this maintenance there will be short (1-2 min) time when new incoming CC calls cannot be served. We will monitor the situation and make sure that normal functionality is restored after the maintenance.

This update is necessary to enable new features and to ensure the availability and security of the services.

Mar 28, 14:52 EET
Completed - The scheduled maintenance has been completed.
Apr 4, 22:36 EEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 4, 22:00 EEST
Scheduled - Dear customer,

In this maintenance window we'll update our network infrastructure to ensure service availability and usage security.

During this update there might be short outage in web-traffic. This can cause some error messages in clients, but should correct it self automatically. If you face any issues after the maintenance please restart your clients.

We will monitor the situation and make sure that normal functionality is restored after the maintenance.

Apr 2, 12:55 EEST