Enreach Status

All Systems Operational

Fixed Line Networks Operational

Fixed Line Finland Operational

Fixed Line Sweden Operational

Fixed Line Denmark Operational

Fixed Line UK Operational

Fixed Line Netherlands Operational

Fixed Line Poland Operational

Fixed Line Other Operational

Mobile Networks Operational

Mobile Finland Telia Operational

Mobile Finland DNA Operational

Mobile Finland Elisa Operational

Mobile Sweden Telia Operational

Enreach Cloud Operational

Core services Operational

Voice Center Operational

API services Operational

Portal Operational

Voice Analytics Operational

HelpDesk Operational

SIP Services Operational

Voice Monitor Operational

Microsoft Teams Operational

Skype for Business and Teams Operational

Hosted Skype for Business Operational

Skype for Business bridge services Operational

Office365 Voice services Operational

Clients Operational

Voice for Browser Operational

Voice for Salesforce Operational

Voice for Dynamics 365 Operational

Voice for Windows Operational

Sinch CC Operational

Datacenter Finland. Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Mar 21, 2023

No incidents reported today.

Mar 20, 2023

No incidents reported.

Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023

Enreach HelpDesk update

Completed - The scheduled maintenance has been completed.
Mar 17, 00:00 EET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 22:00 EET

Scheduled - Dear Customer,

We'll update Enreach HelpDesk environment. This update will cause short service outage during the maintenance.
Mar 13, 09:43 EET

Enreach Cloud update

Completed - The scheduled maintenance has been completed.
Mar 17, 00:00 EET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 22:00 EET

Scheduled - Dear Customer,

We'll update Enreach Cloud platform. This will cause short (1min) service outage to CC call functionality in Silo01 (Theia) environment.
Mar 13, 09:40 EET

Mar 16, 2023

Mar 15, 2023

Call traffic

Resolved - This incident has been resolved.
Mar 15, 10:25 EET

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 15, 09:43 EET

Identified - Dear Customer,
Enreach is investigating possible problem in part of telephony call traffic. Silo01 (Theia) / CC calls.
Mar 15, 09:35 EET

Call traffic

Resolved - This incident has been resolved.
Mar 15, 09:14 EET

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 15, 08:38 EET

Investigating - Dear Customer,
Enreach is investigating possible problem in part of telephony call traffic. Silo01 (Theia) / CC calls.
Mar 15, 08:32 EET

Mar 14, 2023

No incidents reported.

Mar 13, 2023

No incidents reported.

Mar 12, 2023

No incidents reported.

Mar 11, 2023

No incidents reported.

Mar 10, 2023

No incidents reported.

Mar 9, 2023

No incidents reported.

Mar 8, 2023

Call traffic

Resolved - This incident has been resolved.
Mar 8, 13:35 EET

Monitoring - A fix has been implemented and we are monitoring the situation. This incident targeted our Silo01 (Theia) CC call services. We found that there was a routing component failure which caused the deny of call traffic partly. Functionality is now normal again.
Mar 8, 11:19 EET

Investigating - Dear Customer,
Enreach is investigating possible problem in part of telephony call traffic.
Mar 8, 11:06 EET

Mar 7, 2023

No incidents reported.