Enreach Status

All Systems Operational

Fixed Line Networks

Operational

Fixed Line Finland

Operational

Fixed Line Sweden

Operational

Fixed Line Denmark

Operational

Fixed Line UK

Operational

Fixed Line Netherlands Operational

Fixed Line Poland

Operational

Fixed Line Other

Operational

Mobile Networks

Operational

Mobile Finland Telia

Operational

Mobile Finland DNA

Operational

Mobile Finland Elisa

Operational

Mobile Sweden Telia

Operational

Enreach Cloud

Operational

Core services

Operational

Voice Center

Operational

API services

Operational

Voice Portal

Operational

Voice Analytics

Operational

HelpDesk

Operational

SIP Services

Operational

Voice Monitor Operational

Microsoft Teams Operational

Skype for Business and Teams

Operational

Hosted Skype for Business

Operational

Skype for Business bridge services

Operational

Office365 Voice services

Operational

Clients Operational

Voice for Browser Operational

Voice for Salesforce Operational

Voice for Dynamics 365 Operational

Voice for Windows Operational

Sinch CC

Operational

Datacenter Finland.

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Enreach Voice Analytics backend maintenance 1/3 Sep 28, 2023 22:00 - Sep 29, 2023 02:00 EEST

Enreach Voice Analytics technical backend will be updated to guarantee the availability and security of the service. Maintenance window here will be 4 hours long and the service is unavailable major part of the maintenance time. This update does not have effect to user interface or to service functionality.

This maintenance will be done in three parts. Coming maintenances will be announced later.
Posted on Sep 22, 2023 - 10:34 EEST

Past Incidents

Sep 23, 2023

No incidents reported today.

Sep 22, 2023

No incidents reported.

Sep 21, 2023

Call control environment maintenance.

Completed - The scheduled maintenance has been completed.
Sep 21, 22:36 EEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 22:00 EEST

Scheduled - Dear Customer,

Enreach performs maintenance task in call control environment. This maintenance causes 1-2 min outage to CC-calls in all silos (All customers).

This maintenance is done to fix know issues and to ensure service continuity and security.

We apologize for the late notification and the possible inconvenience caused by the maintenance work.
Sep 19, 14:15 EEST

Sep 20, 2023

No incidents reported.

Sep 19, 2023

No incidents reported.

Sep 18, 2023

No incidents reported.

Sep 17, 2023

No incidents reported.

Sep 16, 2023

No incidents reported.

Sep 15, 2023

No incidents reported.

Sep 14, 2023

Voice Portal maintenance

Completed - The scheduled maintenance has been completed.
Sep 14, 23:45 EEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 22:00 EEST

Scheduled - We'll have maintenance work done to the Voice Portal infrastructure to ensure service functionality and safe usage.

This maintenance will cause short (~10 min) outage to the Voice Portal service.
Sep 8, 10:28 EEST

Sep 13, 2023

No incidents reported.

Sep 12, 2023

Call traffic, Telia outbound calls.

Resolved - Telia fixed the problem in their network.
Sep 12, 17:46 EEST

Identified - Dear Customer,

Enreach is investigating problem in part of telephony call traffic.
Telia's major issue in outbound calling is affecting Enreach subscriptions with outbound calling. This incident affects all users with part of outgoing calls. Part of the call traffic is muted or failing.

We'll update additional information as soon as we know more about the incident.
Sep 12, 15:38 EEST

Sep 11, 2023

No incidents reported.

Sep 10, 2023

No incidents reported.

Sep 9, 2023

No incidents reported.