All Systems Operational
Fixed Line Networks ? Operational
Fixed Line Finland ? Operational
Fixed Line Sweden ? Operational
Fixed Line Denmark ? Operational
Fixed Line UK ? Operational
Fixed Line Netherlands Operational
Fixed Line Poland ? Operational
Fixed Line Other ? Operational
Mobile Networks ? Operational
Mobile Finland Telia ? Operational
Mobile Finland DNA ? Operational
Mobile Finland Elisa ? Operational
Mobile Sweden Telia ? Operational
Enreach Cloud ? Operational
Core services ? Operational
Voice Center ? Operational
API services ? Operational
Portal ? Operational
Voice Analytics ? Operational
HelpDesk ? Operational
SIP Services ? Operational
Voice Monitor Operational
Microsoft Teams Operational
Skype for Business and Teams ? Operational
Hosted Skype for Business ? Operational
Skype for Business bridge services ? Operational
Office365 Voice services ? Operational
Clients Operational
Voice for Browser Operational
Voice for Salesforce Operational
Voice for Dynamics 365 Operational
Voice for Windows Operational
Sinch CC ? Operational
Datacenter Finland. ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 21, 2023

No incidents reported today.

Mar 20, 2023

No incidents reported.

Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023
Completed - The scheduled maintenance has been completed.
Mar 17, 00:00 EET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 22:00 EET
Scheduled - Dear Customer,

We'll update Enreach HelpDesk environment. This update will cause short service outage during the maintenance.

Mar 13, 09:43 EET
Completed - The scheduled maintenance has been completed.
Mar 17, 00:00 EET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 22:00 EET
Scheduled - Dear Customer,

We'll update Enreach Cloud platform. This will cause short (1min) service outage to CC call functionality in Silo01 (Theia) environment.

Mar 13, 09:40 EET
Mar 16, 2023
Mar 15, 2023
Resolved - This incident has been resolved.
Mar 15, 10:25 EET
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 15, 09:43 EET
Identified - Dear Customer,
Enreach is investigating possible problem in part of telephony call traffic. Silo01 (Theia) / CC calls.

Mar 15, 09:35 EET
Resolved - This incident has been resolved.
Mar 15, 09:14 EET
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 15, 08:38 EET
Investigating - Dear Customer,
Enreach is investigating possible problem in part of telephony call traffic. Silo01 (Theia) / CC calls.

Mar 15, 08:32 EET
Mar 14, 2023

No incidents reported.

Mar 13, 2023

No incidents reported.

Mar 12, 2023

No incidents reported.

Mar 11, 2023

No incidents reported.

Mar 10, 2023

No incidents reported.

Mar 9, 2023

No incidents reported.

Mar 8, 2023
Resolved - This incident has been resolved.
Mar 8, 13:35 EET
Monitoring - A fix has been implemented and we are monitoring the situation. This incident targeted our Silo01 (Theia) CC call services. We found that there was a routing component failure which caused the deny of call traffic partly. Functionality is now normal again.
Mar 8, 11:19 EET
Investigating - Dear Customer,
Enreach is investigating possible problem in part of telephony call traffic.

Mar 8, 11:06 EET
Mar 7, 2023

No incidents reported.