All Systems Operational
Fixed Line Networks ? Operational
Fixed Line Finland ? Operational
Fixed Line Sweden ? Operational
Fixed Line Denmark ? Operational
Fixed Line UK ? Operational
Fixed Line Netherlands Operational
Fixed Line Poland ? Operational
Fixed Line Other ? Operational
Mobile Networks ? Operational
Mobile Finland Telia ? Operational
Mobile Finland DNA ? Operational
Mobile Finland Elisa ? Operational
Mobile Sweden Telia ? Operational
Enreach Cloud ? Operational
Core services ? Operational
Voice Center ? Operational
API services ? Operational
Portal ? Operational
Voice Analytics ? Operational
HelpDesk ? Operational
SIP Services ? Operational
Voice Monitor Operational
Microsoft Teams Operational
Skype for Business and Teams ? Operational
Hosted Skype for Business ? Operational
Skype for Business bridge services ? Operational
Office365 Voice services ? Operational
Clients Operational
Voice for Browser Operational
Voice for Salesforce Operational
Voice for Dynamics 365 Operational
Voice for Windows Operational
Sinch CC ? Operational
Datacenter Finland. ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Voice Analytics update Feb 9, 2023 20:00 - Feb 10, 2023 02:00 EET
We will update Voice Analytics service. This will cause short service outages during maintenance.

History data will be limited to three latest years in Voice Analytics UI. This will improve the overall performance in Voice Analytics product.

Posted on Feb 03, 2023 - 09:21 EET
Enreach HelpDesk update Feb 9, 2023 22:00 - Feb 10, 2023 00:00 EET
We'll update Enreach HelpDesk environment. This update will cause short service outage during the maintenance.
Posted on Feb 03, 2023 - 09:26 EET
Enreach Cloud platform update Feb 9, 2023 22:00 - Feb 10, 2023 00:00 EET
We'll update Enreach Cloud platform. This update will cause short (1min) outage to part of Contact Center call allocations. This update is done to ensure continuity and security of the services and to enable new functions.
Posted on Feb 03, 2023 - 09:13 EET
Mobile operator maintenance Feb 9, 2023 23:00 - Feb 10, 2023 01:00 EET
Enreach's mobile operator partner performs maintenance tasks in network environment. This maintenance may cause short outages in mobile call traffic.
Posted on Feb 03, 2023 - 09:18 EET
Past Incidents
Feb 3, 2023

No incidents reported today.

Feb 2, 2023

No incidents reported.

Feb 1, 2023

No incidents reported.

Jan 31, 2023

No incidents reported.

Jan 30, 2023

No incidents reported.

Jan 29, 2023

No incidents reported.

Jan 28, 2023

No incidents reported.

Jan 27, 2023

No incidents reported.

Jan 26, 2023

No incidents reported.

Jan 25, 2023
Resolved - This incident has been resolved.
Jan 25, 14:05 EET
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 25, 12:03 EET
Identified - Dear Customer,
Enreach is investigating possible problem in part of communication services. Due to wide disturbance in Microsoft cloud services also some Enreach services might experience outage or slowness. These services are webrtc phone, Voice monitor and Teams PSTN calling.

Jan 25, 11:35 EET
Jan 24, 2023

No incidents reported.

Jan 23, 2023

No incidents reported.

Jan 22, 2023

No incidents reported.

Jan 21, 2023

No incidents reported.

Jan 20, 2023
Resolved - This incident has been resolved. Problem affected Enreach DNA mobile subscriptions. About 20% of phone call volume was impacted.
Jan 20, 12:40 EET
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 20, 10:52 EET
Investigating - Dear Customer,
Enreach is investigating possible problem in part of telephony call traffic.

Jan 20, 10:36 EET