Enreach Status

All Systems Operational

Fixed Line Networks Operational

Fixed Line Finland Operational

Fixed Line Sweden Operational

Fixed Line Denmark Operational

Fixed Line UK Operational

Fixed Line Netherlands Operational

Fixed Line Poland Operational

Fixed Line Other Operational

Mobile Networks Operational

Mobile Finland Telia Operational

Mobile Finland DNA Operational

Mobile Finland Elisa Operational

Mobile Sweden Telia Operational

Enreach Cloud Operational

Core services Operational

Voice Center Operational

API services Operational

Voice Portal Operational

Voice Analytics Operational

HelpDesk Operational

SIP Services Operational

Voice Monitor Operational

Microsoft Teams Operational

Skype for Business and Teams Operational

Hosted Skype for Business Operational

Skype for Business bridge services Operational

Office365 Voice services Operational

Clients Operational

Voice for Browser Operational

Voice for Salesforce Operational

Voice for Dynamics 365 Operational

Voice for Windows Operational

Voice for Android Operational

Sinch CC Operational

Datacenter Finland. Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Cloud Core 2024.7.0 version update 2/2, (Silo01-Theia & Silo03-Elisa) Oct 10, 2024 22:00 - Oct 11, 2024 00:00 EEST

We'll perform Cloud Core 2024.7.0 version update to environments: Silo01-Theia & Silo03-Elisa.

During this maintenance there will be short (1-2 min) time when new incoming CC calls cannot be served. We will monitor the situation and make sure that normal functionality is restored after the maintenance.

This update is necessary to enable new features and to ensure the availability and security of the services.
Posted on Oct 04, 2024 - 10:15 EEST

Past Incidents

Oct 8, 2024

No incidents reported today.

Oct 7, 2024

No incidents reported.

Oct 6, 2024

No incidents reported.

Oct 5, 2024

No incidents reported.

Oct 4, 2024

No incidents reported.

Oct 3, 2024

Cloud Core 2024.7.0 version update 1/2, (Silo02-Sedna & Silo04-Eris)

Completed - The scheduled maintenance has been completed.
Oct 3, 23:08 EEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 22:00 EEST

Scheduled - We'll perform Cloud Core 2024.7.0 version update to environments: Silo02-Sedna & Silo04-Eris.

During this maintenance there will be short (1-2 min) time when new incoming CC calls cannot be served. We will monitor the situation and make sure that normal functionality is restored after the maintenance.

This update is necessary to enable new features and to ensure the availability and security of the services.
Sep 27, 12:23 EEST

Oct 2, 2024

No incidents reported.

Oct 1, 2024

No incidents reported.

Sep 30, 2024

No incidents reported.

Sep 29, 2024

No incidents reported.

Sep 28, 2024

No incidents reported.

Sep 27, 2024

Voice Analytics / new data missing

Resolved - This incident has been resolved.
Sep 27, 17:39 EEST

Monitoring - Service is running normally again. It might take 1-2 hours to get all data uploaded to the system. No new outages are expected.
Sep 27, 14:57 EEST

Identified - Analytics has been up and running now from 14:06 EEST. Service situation is now stable. We still have to manually run jobs to update missing data to all reports. This will take a while.
Sep 27, 14:26 EEST

Update - We have to restart some Analytics services to fix the issue. This will cause approx. 10 min outage to Voice Analytics. We'll restart services now (13:52 EEST).
Sep 27, 13:52 EEST

Investigating - Dear Customer,

Enreach is investigating possible issues in Voice Analytics Service. Some reports are currently missing the latest data. We'll update additional information as soon as we know more about the incident.
Sep 27, 11:02 EEST

Sep 26, 2024

Enreach Voice Analytics maintenance

Completed - The scheduled maintenance has been completed.
Sep 26, 23:17 EEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 22:00 EEST

Scheduled - We will perform maintenance in Voice Analytics environment. This maintenance will cause short interruptions to service availability. This update is being done to ensure the usability and security of the service.
Sep 20, 09:29 EEST

Sep 25, 2024

No incidents reported.

Sep 24, 2024

No incidents reported.