Enreach Status

Part of Enreach DNA mobile phone calls failed

Monitoring - Dear Customer,

Enreach identified problem in part of DNA mobile call traffic due to maintenance yesterday. Rollback has been executed and the issue should be fixed. We are monitoring the situation.
Apr 17, 2025 - 11:06 EEST

Fixed Line Networks Operational

Fixed Line Finland Operational

Fixed Line Sweden Operational

Fixed Line Denmark Operational

Fixed Line UK Operational

Fixed Line Netherlands Operational

Fixed Line Poland Operational

Fixed Line Other Operational

Mobile Networks Operational

Mobile Finland Telia Operational

Mobile Finland DNA Operational

Mobile Finland Elisa Operational

Mobile Sweden Telia Operational

Enreach Cloud Operational

Core services Operational

Voice Center Operational

API services Operational

Voice Portal Operational

Voice Analytics Operational

HelpDesk Operational

SIP Services Operational

Voice Monitor Operational

Microsoft Teams Operational

Skype for Business and Teams Operational

Hosted Skype for Business Operational

Skype for Business bridge services Operational

Office365 Voice services Operational

Clients Operational

Voice for Browser Operational

Voice for Salesforce Operational

Voice for Dynamics 365 Operational

Voice for Windows Operational

Voice for Android Operational

Sinch CC Operational

Datacenter Finland. Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 26, 2025

No incidents reported today.

Apr 25, 2025

No incidents reported.

Apr 24, 2025

No incidents reported.

Apr 23, 2025

No incidents reported.

Apr 22, 2025

No incidents reported.

Apr 21, 2025

No incidents reported.

Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025

Cloud Core 2025.3.0 version update 2/2, (Silo02-Sedna, Silo03-Elisa)

Completed - The scheduled maintenance has been completed.
Apr 17, 00:00 EEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 22:00 EEST

Scheduled - We'll perform Cloud Core 2025.3.0 version update to environments: Silo02-Sedna, Silo03-Elisa.

During this maintenance there will be short (1-2 min) time when new incoming CC calls cannot be served. We will monitor the situation and make sure that normal functionality is restored after the maintenance.

This update is necessary to enable new features and to ensure the availability and security of the services.
Apr 11, 09:07 EEST

Apr 16, 2025

Voice Analytics / Voice Data

Resolved - This incident has been resolved.
Apr 16, 11:42 EEST

Update - Missing data exports will be provided today.
Apr 11, 11:42 EEST

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 11, 11:39 EEST

Identified - The issue has been identified and a fix is being implemented.
Apr 9, 15:22 EEST

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 8, 12:19 EEST

Identified - The issue has been identified and a fix is being implemented.
Apr 8, 09:23 EEST

Investigating - Dear Customer,

Enreach is investigating possible problem in part of Voice Analytics / Voice Data services.

We'll update additional information as soon as we know more about the incident.
Apr 8, 08:01 EEST

Apr 15, 2025

No incidents reported.

Apr 14, 2025

No incidents reported.

Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.