All Systems Operational

Fixed Line Networks ? Operational
Fixed Line Finland ? Operational
Fixed Line Sweden ? Operational
Fixed Line Denmark ? Operational
Fixed Line UK ? Operational
Fixed Line Netherlands Operational
Fixed Line Poland ? Operational
Fixed Line Other ? Operational
Mobile Networks ? Operational
Mobile Finland Telia ? Operational
Mobile Finland DNA ? Operational
Mobile Finland Elisa ? Operational
Mobile Sweden Telia ? Operational
Enreach Cloud ? Operational
Core services ? Operational
Voice Center ? Operational
API services ? Operational
Voice Portal ? Operational
Voice Analytics ? Operational
HelpDesk ? Operational
SIP Services ? Operational
Voice Monitor Operational
Microsoft Teams Operational
Skype for Business and Teams ? Operational
Hosted Skype for Business ? Operational
Skype for Business bridge services ? Operational
Office365 Voice services ? Operational
Clients Operational
Voice for Browser Operational
Voice for Salesforce Operational
Voice for Dynamics 365 Operational
Voice for Windows Operational
Voice for Android ? Operational
Sinch CC ? Operational
Datacenter Finland. ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Mar 20, 2025
Call traffic signaling delays
Resolved - This incident has been resolved.
Mar 20, 00:32 EET
Investigating - Dear Customer,

Enreach is investigating possible problem in part of telephony call traffic. Some phone call servers are down which can cause delay initiating calls.

We'll update additional information as soon as we know more about the incident.
Mar 20, 00:18 EET
Mar 19, 2025

No incidents reported.

Mar 18, 2025
Voice Portal maintenance
Completed - The scheduled maintenance has been completed.
Mar 18, 19:15 EET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 19:00 EET
Scheduled - We will be undergoing scheduled maintenance during this time.
Mar 17, 16:35 EET
Mar 17, 2025

No incidents reported.

Mar 16, 2025

No incidents reported.

Mar 15, 2025

No incidents reported.

Mar 14, 2025
Cloud Core 2025.2.0 version update 2/2, (Silo02-Sedna, Silo03-Elisa)
Completed - The scheduled maintenance has been completed.
Mar 14, 00:00 EET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 22:00 EET
Scheduled - We'll perform Cloud Core 2025.2.0 version update to environments: Silo02-Sedna, Silo03-Elisa.

During this maintenance there will be short (1-2 min) time when new incoming CC calls cannot be served. We will monitor the situation and make sure that normal functionality is restored after the maintenance.

This update is necessary to enable new features and to ensure the availability and security of the services.
Mar 7, 09:18 EET
Mar 13, 2025
Call traffic problems
Resolved - This incident has been resolved.
Mar 13, 09:29 EET
Monitoring - A fix has been implemented and we are monitoring the results. If you are still having problems logout and login again.
Mar 13, 08:35 EET
Investigating - Dear Customer,

Enreach is investigating possible problem in part of telephony call traffic.
We'll update additional information as soon as we know more about the incident.
Mar 13, 07:52 EET
Mar 12, 2025

No incidents reported.

Mar 11, 2025

No incidents reported.

Mar 10, 2025

No incidents reported.

Mar 9, 2025

No incidents reported.

Mar 8, 2025

No incidents reported.

Mar 7, 2025
Enreach cloud backend maintenance
Completed - The scheduled maintenance has been completed.
Mar 7, 21:21 EET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 7, 20:00 EET
Scheduled - Dear Customer,

We will be performing maintenance on Enreach cloud backend environment. This update is designed to ensure the continued usability and security of our services.

No downtime is expected during this maintenance.
Mar 7, 13:27 EET
Cloud Core 2025.2.0 version update 1/2, (Silo01-Theia, Silo04-Eris)
Completed - The scheduled maintenance has been completed.
Mar 7, 00:00 EET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 6, 22:00 EET
Scheduled - We'll perform Cloud Core 2025.2.0 version update to environments: Silo01-Theia, Silo04-Eris.

During this maintenance there will be short (1-2 min) time when new incoming CC calls cannot be served. We will monitor the situation and make sure that normal functionality is restored after the maintenance.

This update is necessary to enable new features and to ensure the availability and security of the services.
Feb 28, 09:14 EET
Mar 6, 2025
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