Identified - The situation has been detected and is being corrected by the operator. We continue to monitor the event. Most call traffic works normally.
Sep 11, 2024 - 15:32 EEST
Investigating - Dear Customer,

Enreach is investigating possible problem in part of telephony call traffic.
It seems that about 2% of calls via DNA operator are currently failing.
Operator is investigating the problem.

We'll update additional information as soon as we know more about the incident.

Sep 04, 2024 - 14:22 EEST
Fixed Line Networks ? Operational
Fixed Line Finland ? Operational
Fixed Line Sweden ? Operational
Fixed Line Denmark ? Operational
Fixed Line UK ? Operational
Fixed Line Netherlands Operational
Fixed Line Poland ? Operational
Fixed Line Other ? Operational
Mobile Networks ? Degraded Performance
Mobile Finland Telia ? Operational
Mobile Finland DNA ? Degraded Performance
Mobile Finland Elisa ? Operational
Mobile Sweden Telia ? Operational
Enreach Cloud ? Operational
Core services ? Operational
Voice Center ? Operational
API services ? Operational
Voice Portal ? Operational
Voice Analytics ? Operational
HelpDesk ? Operational
SIP Services ? Operational
Voice Monitor Operational
Microsoft Teams Operational
Skype for Business and Teams ? Operational
Hosted Skype for Business ? Operational
Skype for Business bridge services ? Operational
Office365 Voice services ? Operational
Clients Operational
Voice for Browser Operational
Voice for Salesforce Operational
Voice for Dynamics 365 Operational
Voice for Windows Operational
Voice for Android ? Operational
Sinch CC ? Operational
Datacenter Finland. ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 13, 2024

No incidents reported today.

Sep 12, 2024

No incidents reported.

Sep 11, 2024
Completed - The scheduled maintenance has been completed.
Sep 11, 18:30 EEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 18:00 EEST
Scheduled - We will be undergoing scheduled maintenance during this time.
Sep 10, 12:19 EEST
Sep 10, 2024

No incidents reported.

Sep 9, 2024

No incidents reported.

Sep 8, 2024

No incidents reported.

Sep 7, 2024

No incidents reported.

Sep 6, 2024
Resolved - Incident resolved

The issue with Voice for Android notifications has been resolved. A new version of the app, version 2024.2.1, is being rolled out to Google Play where it will be available shortly. Please update your mobile app to this latest version to restore the notification functionality.

Thank you for your patience.

Sep 6, 14:42 EEST
Investigating - Dear Customer,

We are currently investigating an issue with the Voice for Android mobile app notifications. Some of our Android users are not receiving notifications through the app.

We will provide further updates as soon as more information becomes available.

Thank you for your patience.

Sep 6, 10:00 EEST
Completed - The scheduled maintenance has been completed.
Sep 6, 00:00 EEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 22:00 EEST
Scheduled - We'll perform Cloud Core 2024.6.0 version update to environments: Silo02-Sedna & Silo03-Elisa.

During this maintenance there will be short (1-2 min) time when new incoming CC calls cannot be served. We will monitor the situation and make sure that normal functionality is restored after the maintenance.

This update is necessary to enable new features and to ensure the availability and security of the services.

Aug 30, 09:18 EEST
Sep 5, 2024
Sep 4, 2024
Sep 3, 2024

No incidents reported.

Sep 2, 2024

No incidents reported.

Sep 1, 2024

No incidents reported.

Aug 31, 2024

No incidents reported.

Aug 30, 2024

No incidents reported.