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Degraded Performance
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Maintenance
Scheduled Maintenance
Enreach Voice Analytics backend maintenance 1/3 Sep 28, 2023 22:00 - Sep 29, 2023 02:00 EEST
Enreach Voice Analytics technical backend will be updated to guarantee the availability and security of the service. Maintenance window here will be 4 hours long and the service is unavailable major part of the maintenance time. This update does not have effect to user interface or to service functionality.

This maintenance will be done in three parts. Coming maintenances will be announced later.

Posted on Sep 22, 2023 - 10:34 EEST
Past Incidents
Sep 23, 2023

No incidents reported today.

Sep 22, 2023

No incidents reported.

Sep 21, 2023
Completed - The scheduled maintenance has been completed.
Sep 21, 22:36 EEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 22:00 EEST
Scheduled - Dear Customer,

Enreach performs maintenance task in call control environment. This maintenance causes 1-2 min outage to CC-calls in all silos (All customers).

This maintenance is done to fix know issues and to ensure service continuity and security.

We apologize for the late notification and the possible inconvenience caused by the maintenance work.

Sep 19, 14:15 EEST
Sep 20, 2023

No incidents reported.

Sep 19, 2023

No incidents reported.

Sep 18, 2023

No incidents reported.

Sep 17, 2023

No incidents reported.

Sep 16, 2023

No incidents reported.

Sep 15, 2023

No incidents reported.

Sep 14, 2023
Completed - The scheduled maintenance has been completed.
Sep 14, 23:45 EEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 22:00 EEST
Scheduled - We'll have maintenance work done to the Voice Portal infrastructure to ensure service functionality and safe usage.

This maintenance will cause short (~10 min) outage to the Voice Portal service.

Sep 8, 10:28 EEST
Sep 13, 2023

No incidents reported.

Sep 12, 2023
Resolved - Telia fixed the problem in their network.
Sep 12, 17:46 EEST
Identified - Dear Customer,

Enreach is investigating problem in part of telephony call traffic.
Telia's major issue in outbound calling is affecting Enreach subscriptions with outbound calling. This incident affects all users with part of outgoing calls. Part of the call traffic is muted or failing.

We'll update additional information as soon as we know more about the incident.

Sep 12, 15:38 EEST
Sep 11, 2023

No incidents reported.

Sep 10, 2023

No incidents reported.

Sep 9, 2023

No incidents reported.