All Systems Operational

Enreach Voice Cloud Operational
Core services Operational
Voice Center Operational
VoiceHub Operational
API services Operational
Voice Portal Operational
Voice Analytics Operational
Voice Monitor Operational
OmniHub Operational
Voice for Microsoft Teams Operational
Datacenter Finland Operational
Enreach Contact Operational
Contact - Voice Routing Operational
Contact - User Interfaces Operational
Contact - Queues Operational
Contact - Operator Operational
Contact - DialoX Operational
Contact - CRM Integrations Operational
Contact - Teams Integration Operational
Mobile Networks Operational
Mobile Finland Telia Operational
Mobile Finland DNA Operational
Mobile Finland Elisa Operational
Mobile Sweden Telia Operational
Fixed Line Networks Operational
Fixed Line Finland Operational
Fixed Line Sweden Operational
Fixed Line Denmark Operational
Fixed Line Netherlands Operational
Fixed Line UK Operational
Fixed Line Poland Operational
Fixed Line Other Operational
Voice Clients Operational
Voice for Browser Operational
Voice for Salesforce Operational
Voice for Dynamics 365 Operational
Voice for Windows Operational
Voice for Enreach mobile app Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Cloud Core 2026.3.0 version update 2/2, (Silo02-Sedna, Silo03-Elisa) Jun 11, 2026 22:00 - Jun 12, 2026 00:00 EEST

We'll perform Cloud Core 2026.3.0 version update to environments: Silo02-Sedna, Silo03-Elisa.

During this maintenance there will be short (1-2 min) time when new incoming CC calls cannot be served. We will monitor the situation and make sure that normal functionality is restored after the maintenance.

This update is necessary to enable new features and to ensure the availability and security of the services.
Posted on Jun 05, 2026 - 09:15 EEST
Jun 10, 2026

No incidents reported today.

Jun 9, 2026

No incidents reported.

Jun 8, 2026

No incidents reported.

Jun 7, 2026

No incidents reported.

Jun 6, 2026

No incidents reported.

Jun 5, 2026

No incidents reported.

Jun 4, 2026
Cloud Core 2026.3.0 version update 1/2, (Silo01-Theia, Silo04-Eris)
Completed - The scheduled maintenance has been completed.
Jun 4, 23:00 EEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 22:00 EEST
Scheduled - We'll perform Cloud Core 2026.3.0 version update to environments: Silo01-Theia, Silo04-Eris.

During this maintenance there will be short (1-2 min) time when new incoming CC calls cannot be served. We will monitor the situation and make sure that normal functionality is restored after the maintenance.

This update is necessary to enable new features and to ensure the availability and security of the services.
May 29, 09:25 EEST
Jun 3, 2026

No incidents reported.

Jun 2, 2026

No incidents reported.

Jun 1, 2026

No incidents reported.

May 31, 2026

No incidents reported.

May 30, 2026
Post-Call Transcript Processing Delays - Silo04
Resolved - All the transcripts have been processed.
May 30, 07:12 EEST
Monitoring - Most of the delayed transcripts have been processed and new ones are operating normally.
May 29, 10:23 EEST
Identified - Dear Customer,

Enreach is investigating problems in post-call transcript processing in Silo04 during 28.5. Transcripts might be missing or processing is delayed. The cause is identified, but the processing will still take time and most likely is finished by tomorrow morning.

We'll update additional information as soon as the processing progresses.
May 28, 16:42 EEST
May 29, 2026
May 28, 2026
Voice Portal maintenance
Completed - The scheduled maintenance has been completed.
May 28, 20:30 EEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 20:00 EEST
Scheduled - We will be undergoing scheduled maintenance during this time.
May 27, 12:13 EEST
May 27, 2026

No incidents reported.

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