tag:status.enreachvoice.com,2005:/historyEnreach Status - Incident History2024-03-29T07:22:37+02:00Enreachtag:status.enreachvoice.com,2005:Incident/203878452024-04-04T22:00:00+03:002024-03-28T14:52:33+02:00Cloud Core 2024.3.0 version update, (Silo01-Theia & Silo04-Eris)<p><strong>THIS IS A SCHEDULED EVENT Apr <var data-var='date'>4</var>, <var data-var='time'>22:00</var> EEST - Apr <var data-var='date'>5</var>, <var data-var='time'>00:00</var> EEST</strong></p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>14:52</var> EET</small><br><strong>Scheduled</strong> - We'll perform Cloud Core 2024.3.0 version update to environments; Silo01-Theia & Silo04-Eris.<br /><br />During this maintenance there will be short (1-2 min) time when new incoming CC calls cannot be served. We will monitor the situation and make sure that normal functionality is restored after the maintenance.<br /><br />This update is necessary to enable new features and to ensure the availability and security of the services.</p>tag:status.enreachvoice.com,2005:Incident/203743282024-03-27T22:10:13+02:002024-03-27T22:10:13+02:00Network- / Load balancers maintenance<p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>22:10</var> EET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>22:00</var> EET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>11:52</var> EET</small><br><strong>Scheduled</strong> - Hello,<br /><br />In this maintenance window we'll update our network- / load balancer infrastructure to ensure service availability and usage security.<br /><br />During this update there might be short outage in web- / api (https) traffic. This can cause some error messages in clients, but should correct it self automatically. If you face any issues after the maintenance please restart your clients.<br /><br />We will monitor the situation and make sure that normal functionality is restored after the maintenance.</p>tag:status.enreachvoice.com,2005:Incident/203190722024-03-27T00:00:02+02:002024-03-27T00:00:02+02:00Network- / Load balancers maintenance<p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>00:00</var> EET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>22:00</var> EET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>14:16</var> EET</small><br><strong>Scheduled</strong> - Hello,<br /><br />In this maintenance window we'll update our network- / load balancer infrastructure to ensure service availability and usage security.<br /><br />During this update there might be short outage in web- / api (https) traffic. This can cause some error messages in clients, but should correct it self automatically. If you face any issues after the maintenance please restart your clients.<br /><br />We will monitor the situation and make sure that normal functionality is restored after the maintenance.</p>tag:status.enreachvoice.com,2005:Incident/203187982024-03-21T14:31:02+02:002024-03-21T14:31:02+02:00Voice Analytics<p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>14:31</var> EET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>13:49</var> EET</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>13:44</var> EET</small><br><strong>Investigating</strong> - Dear Customer,<br /><br />Enreach is investigating problem Voice Analytics services.<br />This incident impacts all customers using Voice Analytics product.<br /><br />We'll update additional information as soon as we know more about the incident.</p>tag:status.enreachvoice.com,2005:Incident/202150032024-03-11T22:12:42+02:002024-03-11T22:12:42+02:00Cloud Core 2024.2.1 version update, (Silo01-Theia, Silo02-Sedna, Silo03-Elisa & Silo04-Eris)<p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>22:12</var> EET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>22:00</var> EET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>15:26</var> EET</small><br><strong>Scheduled</strong> - We'll perform Cloud Core 2024.2.1 version update to environments; Silo01-Theia, Silo02-Sedna, Silo03-Elisa & Silo04-Eris.<br /><br />This update is done to fix newly found issue with queue allocated calls to be blind transferred. During this update there will be short (1-2) min outage with new queue call allocations.<br /><br />We will monitor the situation and make sure that normal functionality is restored after the maintenance.</p>tag:status.enreachvoice.com,2005:Incident/202130912024-03-11T22:12:22+02:002024-03-11T22:12:22+02:00Incident report. Call forwarding.<p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>22:12</var> EET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>14:13</var> EET</small><br><strong>Update</strong> - Information update.<br />Fix will be implemented today at 22:00 - 23:00 EET. This will cause short (1-2 min) outage to CC call allocations.<br />This incident impacts call blind-transfers for part of users. Consulted-transfer works normally, so this can be used as workaround until fix is implemented.</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>12:43</var> EET</small><br><strong>Identified</strong> - This issue has been identified and fix will be implemented later today.</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>11:51</var> EET</small><br><strong>Investigating</strong> - Dear Customer,<br /><br />Enreach is investigating possible problem in part of communication services. Some call forward cases are currently failing.<br /><br />This incident is impacting all silos.<br /><br />We'll update additional information as soon as we know more about the incident.</p>tag:status.enreachvoice.com,2005:Incident/201244102024-03-07T22:49:00+02:002024-03-07T22:49:00+02:00Cloud Core 2024.2.0 version update, (Silo01-Theia, Silo02-Sedna, Silo03-Elisa & Silo04-Eris)<p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>22:49</var> EET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>22:00</var> EET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>09:09</var> EET</small><br><strong>Scheduled</strong> - We'll perform Cloud Core 2024.2.0 version update to environments; Silo01-Theia, Silo02-Sedna, Silo03-Elisa & Silo04-Eris.<br /><br />During this maintenance there will be short (1-2 min) time when new incoming CC calls cannot be served. We will monitor the situation and make sure that normal functionality is restored after the maintenance.<br /><br />This update is necessary to enable new features and to ensure the availability and security of the services.</p>tag:status.enreachvoice.com,2005:Incident/199462942024-02-15T23:08:39+02:002024-02-15T23:08:39+02:00Cloud Core 2024.1.0 version update, (Silo02-Sedna, Silo03-Elisa & Silo04-Eris)<p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>23:08</var> EET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>22:00</var> EET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>10:52</var> EET</small><br><strong>Scheduled</strong> - We'll perform Cloud Core 2024.1.0 version update to environments; Silo02-Sedna, Silo03-Elisa & Silo04-Eris.<br /><br />During this maintenance there will be short (1-2 min) time when new incoming CC calls cannot be served. We will monitor the situation and make sure that normal functionality is restored after the maintenance.<br /><br />This update is necessary to enable new features and to ensure the availability and security of the services.</p>tag:status.enreachvoice.com,2005:Incident/198914772024-02-09T00:00:57+02:002024-02-09T00:00:57+02:00Cloud Core 2024.1.0 version update, (Silo01 -Theia)<p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>00:00</var> EET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>22:00</var> EET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>10:49</var> EET</small><br><strong>Scheduled</strong> - We'll perform Cloud Core 2024.1.0 version update to Silo01 - Theia.<br /><br />During this maintenance there will be short (1-2 min) time when new incoming CC calls cannot be served. We will monitor the situation and make sure that normal functionality is restored after the maintenance.<br /><br />This update is necessary to enable new features and to ensure the availability and security of the services.</p>tag:status.enreachvoice.com,2005:Incident/198911772024-02-08T22:00:56+02:002024-02-08T22:00:56+02:00Voice Analytics maintenance<p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>22:00</var> EET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>20:00</var> EET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>09:50</var> EET</small><br><strong>Scheduled</strong> - We will perform maintenance in Voice Analytics backend environment. This maintenance will cause short interruptions to service availability. This update is being done to ensure the usability and security of the service.</p>tag:status.enreachvoice.com,2005:Incident/198031362024-01-23T10:52:36+02:002024-01-23T10:52:36+02:00Call traffic. Mobile calls via Telia, DNA and Elisa.<p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>10:52</var> EET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>09:45</var> EET</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>09:45</var> EET</small><br><strong>Investigating</strong> - Dear Customer,<br /><br />Enreach is investigating problem in part of telephony call traffic.<br /><br />This incident seems to impact mobile call traffic via Telia, DNA and Elisa. Most of the calls are not signaled through. Incident impacts all Silo's. Incident seems to be on operator side.<br /><br /><br />We'll update additional information as soon as we know more about the incident.</p>tag:status.enreachvoice.com,2005:Incident/196856882024-01-18T22:49:32+02:002024-01-18T22:49:32+02:00Cloud Core 2023.7.1 version hotfix (Silo02 - Sedna, Silo03 - Elisa & Silo04 - Eris)<p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>22:49</var> EET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>22:00</var> EET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>09:40</var> EET</small><br><strong>Scheduled</strong> - Dear Customer,<br />This update contains fixes to call pulse billing and to some minor call routing cases. Update is done to environment's Silo02 (Sedna), Silo03 (Elisa) and Silo04 (Eris). This update does not cause outages in services.</p>tag:status.enreachvoice.com,2005:Incident/197219062024-01-16T11:29:04+02:002024-01-16T11:29:04+02:00Call traffic. Mobile calls via Telia, DNA and Elisa.<p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>11:29</var> EET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>11:12</var> EET</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>10:58</var> EET</small><br><strong>Investigating</strong> - Dear Customer,<br /><br />Enreach is investigating problem in part of telephony call traffic.<br /><br />This incident seems to impact mobile call traffic via Telia, DNA and Elisa. Most of the calls are not signaled through. Incident impacts all Silo's. Incident seems to be on operator side.<br /><br /><br />We'll update additional information as soon as we know more about the incident.</p>tag:status.enreachvoice.com,2005:Incident/196186672024-01-11T23:10:08+02:002024-01-11T23:10:08+02:00Cloud Core 2023.7.1 version hotfix (Silo01 - Theia)<p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>23:10</var> EET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>22:01</var> EET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'> 5</var>, <var data-var='time'>09:27</var> EET</small><br><strong>Scheduled</strong> - Dear Customer,<br />This update contains fixes to call pulse billing and to some minor call routing cases. Update is done to environment Silo01 (Theia). This update does not cause outages in services.</p>tag:status.enreachvoice.com,2005:Incident/195067682023-12-23T07:54:05+02:002023-12-23T07:54:05+02:00Call traffic / Sweden fixed line and mobile<p><small>Dec <var data-var='date'>23</var>, <var data-var='time'>07:54</var> EET</small><br><strong>Resolved</strong> - This incident has been resolved. The problem was caused by major data network routing problem between Swedish operators, but full incident report is coming later after all the information is available.</p><p><small>Dec <var data-var='date'>23</var>, <var data-var='time'>04:44</var> EET</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>19:35</var> EET</small><br><strong>Update</strong> - Unfortunately, the Swedish operators have still not found a working solution, but are of course continuing the investigation with the highest priority. We will update you as soon as we have more news or fix applied.</p><p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>16:42</var> EET</small><br><strong>Identified</strong> - Major network outage in Sweden and local operators are working towards fixing it. No estimate so far when the fix will be completed.</p><p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>16:04</var> EET</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>16:03</var> EET</small><br><strong>Investigating</strong> - Dear Customer,<br /><br />Enreach is investigating problem in part of telephony call traffic to and from Sweden. All fixed line calls are blocked at the Swedish national operator. Some mobile calls to Sweden are also blocked.<br /><br />We'll update additional information as soon as we know more about the incident.</p>tag:status.enreachvoice.com,2005:Incident/194684882023-12-18T19:00:17+02:002023-12-18T19:00:17+02:00Voice Portal maintenance<p><small>Dec <var data-var='date'>18</var>, <var data-var='time'>19:00</var> EET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>18</var>, <var data-var='time'>18:00</var> EET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>18</var>, <var data-var='time'>10:33</var> EET</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.enreachvoice.com,2005:Incident/193753312023-12-14T23:07:37+02:002023-12-14T23:07:37+02:00Cloud Core 2023.7.0 version update, (Silo02 - Sedna & Silo04 - Eris)<p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>23:07</var> EET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>22:00</var> EET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>13:12</var> EET</small><br><strong>Scheduled</strong> - Dear Customer,<br /><br />We'll perform Cloud Core 2023.7.0 version update to Silos 02-Sedna & 04-Eris. During this maintenance there will be short (1-2 min) time when new incoming calls cannot be served. We will monitor the situation and make sure that normal functionality is restored after the maintenance.<br /><br />This update is necessary to enable new features and to ensure the availability and security of the services.</p>tag:status.enreachvoice.com,2005:Incident/192584522023-12-07T23:13:08+02:002023-12-07T23:13:08+02:00Cloud Core 2023.7.0 version update (Silo01 - Theia)<p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>23:13</var> EET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>22:00</var> EET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>12:43</var> EET</small><br><strong>Scheduled</strong> - This update is necessary to enable new features and to ensure the availability and security of the services.</p>tag:status.enreachvoice.com,2005:Incident/193659582023-12-07T17:10:19+02:002023-12-07T17:10:19+02:00Voice Analytics incident<p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>17:10</var> EET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>16:13</var> EET</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue. New data is now updated to Voice Analytics, but the time intervals might be longer than normally.<br /><br />We'll update additional information as soon as we know more about the incident.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>13:20</var> EET</small><br><strong>Identified</strong> - Dear Customer,<br /><br />Enreach is investigating a problem in part of Voice Analytics services.<br />Currently new data cannot be uploaded to some customer environments.<br /><br />We'll update additional information as soon as we know more about the incident.</p>tag:status.enreachvoice.com,2005:Incident/192103692023-11-27T19:00:38+02:002023-11-27T19:00:38+02:00Voice Portal maintenance<p><small>Nov <var data-var='date'>27</var>, <var data-var='time'>19:00</var> EET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>27</var>, <var data-var='time'>18:00</var> EET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>24</var>, <var data-var='time'>15:50</var> EET</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.enreachvoice.com,2005:Incident/191469072023-11-24T00:01:13+02:002023-11-24T00:01:13+02:00Enreach cloud backend maintenance<p><small>Nov <var data-var='date'>24</var>, <var data-var='time'>00:01</var> EET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>23</var>, <var data-var='time'>22:00</var> EET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>10:03</var> EET</small><br><strong>Scheduled</strong> - Dear Customer,<br /><br />We'll perform maintenance in Enreach cloud backend environment. This maintenance may cause short delays in SMS-, email-, and push notification services at Silo01 (Theia) & Silo02 (Sedna) environments. This update is being done to ensure the usability and security of the service.</p>tag:status.enreachvoice.com,2005:Incident/191468312023-11-23T22:50:25+02:002023-11-23T22:50:25+02:00Voice Core (Silo02 & 04) 2023.6.1 update<p><small>Nov <var data-var='date'>23</var>, <var data-var='time'>22:50</var> EET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>23</var>, <var data-var='time'>22:00</var> EET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>09:57</var> EET</small><br><strong>Scheduled</strong> - During this maintenance window we'll update the Voice Core 2023.6.1 version in Silo02 (Sedna) & Silo04 (Eris). This update will not affect service availability.<br /><br />This update is done to enable new features and to ensure the service availability and security.</p>tag:status.enreachvoice.com,2005:Incident/191481912023-11-18T21:04:43+02:002023-11-18T21:04:43+02:00Call traffic / Telia mobiles<p><small>Nov <var data-var='date'>18</var>, <var data-var='time'>21:04</var> EET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>12:41</var> EET</small><br><strong>Identified</strong> - Dear Customer,<br /><br />Small portion of Telia mobile subscriptions are failing to make outbound phone calls. We've also noted that some call's might have anonymous a-number, even though user set the a-num to be visible. Problem has been identified and Telia is investigating the incident in their network.<br /><br />We'll update additional information as soon as we know more about the incident.</p>tag:status.enreachvoice.com,2005:Incident/190819812023-11-16T23:06:27+02:002023-11-16T23:06:27+02:00Voice Core (Silo01) 2023.6.1 update<p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>23:06</var> EET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>22:00</var> EET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>10</var>, <var data-var='time'>09:58</var> EET</small><br><strong>Scheduled</strong> - Dear Customer,<br /><br />During this maintenance window we'll update the Voice Core 2023.6.1 version in Silo01 (Theia). This update will not affect service availability.<br /><br />This update is done to enable new features and to ensure the service availability and security.</p>tag:status.enreachvoice.com,2005:Incident/190818232023-11-16T22:02:35+02:002023-11-16T22:02:35+02:00Enreach HelpDesk update<p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>22:02</var> EET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>22:00</var> EET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>10</var>, <var data-var='time'>09:40</var> EET</small><br><strong>Scheduled</strong> - Dear Customer,<br /><br />We'll update Enreach HelpDesk environment. This update will cause short service outage during the maintenance. This update is being done to ensure the usability and security of the service.</p>