All Systems Operational

Fixed Line Networks ? Operational
Fixed Line Finland ? Operational
Fixed Line Sweden ? Operational
Fixed Line Denmark ? Operational
Fixed Line UK ? Operational
Fixed Line Netherlands Operational
Fixed Line Poland ? Operational
Fixed Line Other ? Operational
Mobile Networks ? Operational
Mobile Finland Telia ? Operational
Mobile Finland DNA ? Operational
Mobile Finland Elisa ? Operational
Mobile Sweden Telia ? Operational
Enreach Cloud ? Operational
Core services ? Operational
Voice Center ? Operational
API services ? Operational
Voice Portal ? Operational
Voice Analytics ? Operational
HelpDesk ? Operational
SIP Services ? Operational
Voice Monitor Operational
Microsoft Teams Operational
Skype for Business and Teams ? Operational
Hosted Skype for Business ? Operational
Skype for Business bridge services ? Operational
Office365 Voice services ? Operational
Clients Operational
Voice for Browser Operational
Voice for Salesforce Operational
Voice for Dynamics 365 Operational
Voice for Windows Operational
Voice for Android ? Operational
Embedded Voice for Browser ? Operational
Sinch CC ? Operational
Datacenter Finland. ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Cloud Core 2025.5.0 version update 1/2, (Silo01-Theia, Silo04-Eris) Jun 12, 2025 22:00 - Jun 13, 2025 00:00 EEST

We'll perform Cloud Core 2025.5.0 version update to environments: Silo01-Theia, Silo04-Eris.

During this maintenance there will be short (1-2 min) time when new incoming CC calls cannot be served. We will monitor the situation and make sure that normal functionality is restored after the maintenance.

This update is necessary to enable new features and to ensure the availability and security of the services.
Posted on Jun 06, 2025 - 10:04 EEST
Jun 10, 2025

No incidents reported today.

Jun 9, 2025
Data center infrastructure, some storage files not available
Resolved - This incident has been resolved.
Jun 9, 17:37 EEST
Monitoring - The fix is complete, but it will take some time (up to one hour) to have all the queued files processed.
Jun 9, 16:31 EEST
Identified - Dear Customer,

Enreach is investigating problem in part of data center environment. Some files (for example recent recordings) are unavailable due to storage problem.

The fix is being implemented. We'll update the issue as soon as more information is available.
Jun 9, 15:32 EEST
Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.

Jun 6, 2025
Messaging infrastructure maintenance
Completed - The scheduled maintenance has been completed.
Jun 6, 00:00 EEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 22:00 EEST
Scheduled - Dear Customer,

We will be performing scheduled maintenance to upgrade resources on our messaging infrastructure.

No service interruption is expected. All systems will remain fully operational, and message processing will continue as usual throughout the maintenance window.

This upgrade is part of our ongoing commitment to reliability and performance.

We will closely monitor the process and update this page if anything changes.
Jun 5, 09:00 EEST
Jun 5, 2025
Jun 4, 2025

No incidents reported.

Jun 3, 2025
Enreach-Telia SE Mobile Subscriptions maintenance
Completed - The scheduled maintenance has been completed.
Jun 3, 23:00 EEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 21:00 EEST
Scheduled - Enreach is planning an internal migration project to move all Swedish mobile subscriptions from the current Telia SE provisioning API interface to a new one. This change is necessary due to Telia's update of their operational systems.

Please note there will be no changes to features or functionalities. However, the migration process requires each mobile number to be temporarily deleted and then immediately reactivated in the new interface.
To complete this migration, we will perform scheduled maintenance to transition all Swedish mobile subscriptions to the new Telia provisioning interface.

During the migration, each affected mobile subscription may experience a brief service interruption (appr 20 sec) for both voice and data. Our team will closely monitor the process to ensure all services are restored promptly.

Note: mobile device will automatically receive the new provisioning information. However, this process may take some time, depending on how frequently the device updates its location with the network. To speed up the process, you can either restart the mobile device or toggle flight mode off and on. This forces the device to retrieve the updated services immediately.
Jun 2, 14:25 EEST
Jun 2, 2025
Enreach-Telia SE Mobile Subscriptions maintenance
Completed - The scheduled maintenance has been completed.
Jun 2, 23:00 EEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 21:00 EEST
Scheduled - Enreach is planning an internal migration project to move all Swedish mobile subscriptions from the current Telia SE provisioning API interface to a new one. This change is necessary due to Telia's update of their operational systems.

Please note there will be no changes to features or functionalities. However, the migration process requires each mobile number to be temporarily deleted and then immediately reactivated in the new interface.
To complete this migration, we will perform scheduled maintenance to transition all Swedish mobile subscriptions to the new Telia provisioning interface.

During the migration, each affected mobile subscription may experience a brief service interruption (appr 20 sec) for both voice and data. Our team will closely monitor the process to ensure all services are restored promptly.

Note: mobile device will automatically receive the new provisioning information. However, this process may take some time, depending on how frequently the device updates its location with the network. To speed up the process, you can either restart the mobile device or toggle flight mode off and on. This forces the device to retrieve the updated services immediately.
Jun 2, 14:23 EEST
Calltraffic problems
Resolved - This incident has been resolved.
Jun 2, 17:25 EEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 2, 16:33 EEST
Investigating - Dear Customer,

Enreach is investigating possible problems in part of communication services. Multiple customers have reported call-related problems.

We'll update additional information as soon as we know more about the incident.
Jun 2, 15:53 EEST
Jun 1, 2025

No incidents reported.

May 31, 2025

No incidents reported.

May 30, 2025

No incidents reported.

May 29, 2025

No incidents reported.

May 28, 2025

No incidents reported.

May 27, 2025

No incidents reported.

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